No customer service or sympathy to customers

Good day

About a month ago my mother got ****** in Alberton,her bag was pulled off her arm by someone in her bag she had her wallet and a few other items,in her wallet was my father her husbands ABSA bank card,she immediately rushed to the ABSA Beach to go and block the card while on the phone with a consultant money was withdrawn from my father's account in Soweto,her phone was also in the bag that was grabbed from her once she got hold of my father he told her that it shows a 5000 was withdrawn out of the account,but to his surprise the SMS does not show atm withdrawal it only shows withdrawal in Ormando,then a hour later another SMS went off showing that a pnp swipe went off of another 2000 and something rands but that card was already blocked so that amount was reversed but never came back into his account,he then phoned the bank they opened a case and was asked to also go to a police station to go file a case and a affidavit and then send it to ABSA ***** department which he did the very next day,they sent him a message stating that they acknowledge the ***** case and will get back to him in two days,which never happened they got back to him 3weeks later saying that they never received any of the documents he sent to them he then sent it again and until today they haven't gotten back to him about anything not even the money that was supposed to be revised from the pnp store in Eden Vale the lady that spoke to him 3weeks ago asked him how could they have ****** my mother in Alberton and then few minutes later withdraw money in Soweto,well the Sam thing she asked him we would also like to know as my mother does not even know nor has she ever been in Soweto or Eden Vale ,this matter isn't Even for hello Peter but it should be taken up with the ombuds men just because they haven't even get back to him after the 2 days that they said they would,saps Alberton has already informed us that they will be closing the case till such time that they have further leads I mean it's going for two months now and still they can not even respond to the emails he sends the person that is working on his case at ABSA asking her if she is still working on his case what useless service ,I mean really no sympathy to ur customer seriously bad,the ***** department does not even deserve one strar