No customer service, no Covid relief.

I tried to apply for payment relief on a student loan when the Covid lockdown hit. I sent emails and tried calling a number of times. The calls were not answered, or cut off abruptly. Emails were ignored. Now the account is in arrears, and Absa is refusing to assist in any way. Instead I receive daily calls asking only "When will I pay?" I raised a complaint, which was simply closed off and I was told to just catch up. Departments don't communicate, staff seem to be clueless and I have to explain the whole story every time I speak to someone. Worst bank by far.