DB
Dee B

1 reviews | Active since Sept 2016

29 Mar 2026, 02:20

No customer service from ABSA/Travelstart

For the first time I used ÀBSA Rewards to book my ticket from Joburg to Bangkok return and will never do that again. Apparently this is done throughTravelatart and I travel through Dubai. I'm in Bangkok now and want to discuss my options regarding possibility of changing dates due to Iran war but there is no info how to contact Travelstart. I am NOT going to phone them from Bangkok!!

I called Emirates who said I had to contact Travvelstart!

It only goes to show once again that by trying to buy 'cheaper' you end up paying more. From now on I'm going direct to airline and will not book through 3rd party. All that the travel section on ABSA app does is offer cancellation. Thanks for nothing ABSA and Travelstart.

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Replies (1)
Absa
Absa's reply30 Mar 2026, 11:57
Official
Dear Dee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***9. Kind regards,Group Customer CareVanessa Crowe