No customer service from Absa regarding suspicious activity query

<p>On 13 April 2016 I logged a complaint on my fiancee's behalf addressed to Absa actionline regarding a ********** transaction of a home loan that was *******ly closed by my late father's attorney for an Absa bond on his name and my mother's name and then *******ly placed on my name as a judgement. Absa just repsonded with the following email: </p> <p>Due to security reasons as well as system and mandate restrictions we are unable to assist with your request.</p> <p>Kindly be advised that you may contact the Absa Collections division on ***as a dedicated consultant will be able to assist you in this regard.</p> <p>Alternatively visit your nearest Absa branch as a dedicated consultant will be able to assist you in this regard.</p> <p> </p> <p>THIS IS TOTALLY UNACCEPTABLE AS THIS IS A QUERY REGARDING ***** AND ABSA DON'T BOTHER TO CONTACT ME! </p>