No Customer Service at Absa

Customer service - is lacking in spades at ABSA. The consultant who I spoke to was really arrogant. Her stance is that the bank is right & the customer is wrong. We are pensioners trying to get our money back , which has been deducted monthly for more than two years, even after we called customer service & visited our local branch to try & sort out this query. To be perfectly frank, Absa isn't interested in sorting this out, they have made this perfectly clear by the follow up call received.