CM
Cristal M
1 reviews | Active since Oct 2018
17 Feb 2020, 10:57
No customer service
ABSA is by far the worst bank in terms of customer service. I have been trying to contact the home loans department for the past 2 weeks with no luck. I get through to the IVR and then I am on hold for so long until I get cut off. They are never available but are quick to call when they want to offer their useless products!!!!!!!!
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Absa's replyOfficial
17 Feb 2020, 14:08Dear Cristal
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply17 Feb 2020, 14:08
Official
Dear Cristal
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd