No customer service

On the 1st of January we had terrible floods in the westrand area and I suffered lots of damage to my house floors and kitchen cabinets, my boundary walls was also damaged and some completely washed away. Firstly on the 2de i tried to report it without success using the app phoning no success. On the 4th i eventually got through on the phone i was put on hold for almost an hour. Two days later at last some contractors came to see me measuring up the area and giving feedback to Absa i presumed,yesterday the 11th i had to phone and ask what is going on with my claim, now they are appointing an internal assessor! My neighbors got security guarding there open property and their work has already started. I had to take leave to try fix the holes in my walls my wife is absolutely terrified staying at home alone because anyone can just get into my property my wood flooring is starting to rot ...... what must i do? Absa i have been with you for mor than 30 years and this is the service you give me? Im absolutely disgusted in you customer service im definitely looking at other insurance providers and companies