MM
Maria M

1 reviews | Active since Jul 2012

06 Sept 2016, 15:39

No Customer Service

<p>Good day</p> <p>My Mother is a Pensioner that recently had a Hip replacement and walks with difficulty. She went to the ATM on Wednesday the 31st of August at the Spar Summerbreeze. The machine swolled her card. She had to travel to the nearest branch to get a new card and heard that it was the 3rd card that the machine swolled that day. She stood in line and had to pay R100 for a new card. She was unhappy and left her contact details but up until today no Manager called her back. She then used her R29 airtime to call the Bank and she was on hold all teh time and nobody assisted her. Absa should refund my mother. Call her on ********** 038 or ********** 562</p>

0
Replies (4)
Absa
Absa's reply07 Sept 2016, 08:51
Official
Good day Maria We have received your Complaint however due to the omission of your Mother's ID number or account number we could not log your Complaint. Can you kindly provide us with the full ID number or alternatively her account number? Awaiting your soonest reply. Kind regards Danzig Boyce Group Customer Care Absa Bank Ltd
MM
Maria M's update07 Sept 2016, 10:09
Reviewer Update

Good day

My mothers Acc number is ********** 877.

Absa
Absa's reply07 Sept 2016, 11:05
Official

Dear Maria

Your mother's account number is incomplete.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

Absa
Absa's reply07 Sept 2016, 15:07
Official

Dear Maria

I have checked on your Mother's account and I see the Branch did refund the R100.00 on the 02/09/2016.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd