No customer service

I was in the branch in Potchefstroom Mall and I did send many emails to the actionline and I did phone on the ***nr, but nobody could assist me. All I need is proof of payment I did in 2011/2012 and they cannot help me. I always thought banks give you service , but I was wrong. They required from me to pull two years statements seeing that I cannot give the correct day of payment at R80. per statement per month. A total of R960.00 only to get two proofs of payment. I really do not think this is any good customer services. If only somebody who wants to assist me and wants to work help me I would really appreciate it. You can check the action line email and you could find all my details on there

Thanks Thelma