Hellopeter
Share Your Experience
MN
Mpho N

1 reviews | Active since Nov 2017

03 Mar 2022, 07:22

No customer sensitivity

Can't believe we have to be dealing with this matter after a year our parents...late astate account was open last year September and our administrator notified all financial institutions regarding the matter.

As I'm typing this I'm in tears we had to bury our parents with our debts that's needs to be paid.we going back and forth about money not being released from your side,and we under pressure to put tombstones for our parents, we need to do our cleansing rituals for our parents but we can't do that with you guys are not cooperating with the administrator's.

We giving you 24hours to sort this matter before we take this to 792 Radio so that the world would know how you treat orphans,that are still in pain of losing both parents at the same time.

***

0
Replies (9)
MN
Mpho N's update03 Mar 2022, 09:54
Reviewer Update
It's been 2 hours now and haven't received any response
Absa
Absa's reply03 Mar 2022, 14:00
Official
Dear  Mpho Ngoato
Let me first start by extending my sincer apology to you and your family for your loss.
Thank you for bringing this matter to our attention. Kindly provide us with your parent's account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details.
Your complaint reference number is   C-***4 and feedback will e provided by 10 March 2022
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 
 

Best regards,

MN
Mpho N's update03 Mar 2022, 14:28
Reviewer Update
Hello Lebo

Mr Ramalekana ***
Mrs Ramalekana ***

UNFORTUNATELY we can't  wait till the 10th this has started  last year September and I don't see the need  to  wait again...I have escalated  the matter because  you guys took the whole day to respond,should  we not get positive feedback by tomorrow!the matter will be escalated further 
Absa
Absa's reply03 Mar 2022, 15:24
Official
Dear  Mpho Ngoato
 
Thank you for bringing this matter to our attention. Kindly provide us with the account number in question to log a formal complaint for investigation. Also, use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Your complaint reference number is   C-***4.
 
Regards

Lebogang Mashiane
Specialist Case Manager: Resolve Complaints
Customer Value Management: Customer Care 
Customer Value Management: Customer Care

Best regards,

Absa
Absa's reply03 Mar 2022, 15:26
Official
Dear  Mpho Ngoato
 
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us.
Your complaint reference number is  C-***4 .

Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,

MN
Mpho N's update03 Mar 2022, 15:34
Reviewer Update
Could  you please  stop replying  100times with 1 and do what is right 
Absa
Absa's reply03 Mar 2022, 15:59
Official
Dear  Mpho Ngoato 

I'm sorry it's a system error.

Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,

MN
Mpho N's update04 Mar 2022, 08:02
Reviewer Update
Morning Lebogang

Still waiting for feedback
Absa
Absa's reply04 Mar 2022, 10:16
Official
Good Morning Mpho 

Please note that your matter is under investigation and we will provide an update on your private e-mail.

Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,