No customer in your service

The service at a branch level is the worst. Long waiting times, terrible attitudes and just a general lack of customer centricity.

My wife tried to get a new card for my son and after waiting 2 hours in the queue she was told she wasn't a signatory despite myself and her adding her as a signatory at the Diep river branch. On this day I was in the mall but instead of coming up with a solution they send my wife away and tell her to come another day.

Now I'm at the branch in Cape Town CBD branch and I'm waiting for about an hour. Finally when someone comes to me the signing authority comes up again and when I request the person to confirm if my signing authority is in place she says she can't.... again no alternative.

Absa was an 11 million customer bank and I can see why they are where they are.