IK
Irvin K
1 reviews | Active since Mar 2013
22 Sept 2022, 13:00
No customer feedback
I have contacted absa to cancel my credit card as well as the structural insurance which is failed dismally.
The credit card I paid the settlement amount yet after doing this the card is still open?????!!!! Now they telling me about a transaction that went off on the 14th, for a large bank that is just poor.
For the insurance I have received zero feedback. Despite contacting the Complaints division as well as emailing the adhoc insurance email twice.
This is exactly the reason why I have ended my entire banking relationship with the bank. After being there for more than 20 years it is clear to see that there is no customer in their business.
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Absa's replyOfficial
22 Sept 2022, 15:35Dear Irvin Knowlden Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply22 Sept 2022, 15:35
Official
Dear Irvin Knowlden Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw