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Adam B

1 reviews | Active since Jan 2014

29 Aug 2020, 10:20

No customer care via telephone

Unable to make any calls to Absa Customer care during this time. One just wants to know something, a simple query, before going and standing in queues for hours, maybe wasting time.

Pathetic! Why is there even customer care??

0
Replies (3)
Absa
Absa's reply31 Aug 2020, 09:32
Official
Dear Adam Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
AB
Adam B's update04 Sept 2020, 09:51
Reviewer Update
What is the update here?
Absa
Absa's reply07 Sept 2020, 08:56
Official
Dear Adam

Thank you for your posting.

Please accept our sincere apology on any inconvenience caused.

Our office is still busy with the investigation on your complaint and will provide you with feedback once our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care