BG
Banisha G

1 reviews | Active since May 2016

23 Jul 2016, 05:16

No Customer Care or Service for people in distress Patheic

<p>Good Morning</p> <p> </p> <p>I recently contact ABSA to get a settlement balance on Revolving Loan Account. I was sent from Pillar To Post. Called the call Center after a few minutes no they cannot help must got to the Branch. I called the Branch they cannot help Telephonically to call Personal Loans. Called again still not help so i logged a compliant. The lady confirmed the payment made however I received a letter yesterday saying still they cannot help need to go the branch. I explained it had if you working and i am also working on Saturday. Ref: Case Ref No. ********** - Customer : MRS BANISHA GOVENDER this account aaumulates insterst daily. IAM NOT PREPARED TO PAY THE INTEREST WHEN THE ACCOUNT WAS IN ARREARS AND OVERDUE THEY USED TO CALL BE DAILY AND ADVISE OF BALANCE AND PAYMENT REQUIRED EVEN WHEN ARRANGEMENTS WERE MADE TO MAKE PAYMENT. No when you paying the account off they cannot give you the banlace does not make sence. I not going to pay the outstanding accumulated interst not my fault. ABSA IS PATHEIC I WILL NEVER DO BUSINESS WITH THEM AGAIN.</p>

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Replies (3)
Absa
Absa's reply25 Jul 2016, 07:18
Official

Dear Banisha

Thank you for bringing this matter to our attention.

Melleney would be the best person to engage with as she worked on your matter.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

BG
Banisha G's update26 Jul 2016, 05:16
Reviewer Update

Thats not answer i would have expected from such a large orgamisation.I sont want to speak Meleney clearly i got joy from her help

BG
Banisha G's update26 Jul 2016, 05:21
Reviewer Update

Thats not answer i would have expected from such a large orgamisation.I dont want to speak Meleney clearly i got no joy from her help