AS
Anele S
1 reviews | Active since Jun 2015
25 Apr 2020, 20:56
No covid19 arrangements response
A week before Covid19-lockdown i contacted Absa to make arrangements. I was advised to phone back a week later. I did again phone and i was told abaa does not have plans in place yet. I did so and i sent through our covid letters to get the necessary arrangements in place. I resentlt senti again. Phoned again. NO JOY! The excuse... SKELETON STAFF AND THE WORK IS TOO MUCH THE WILL GET BACK TO ME. Tonight i get a sms to fund my account for the debit to be deducted. We DID NOT GET MONEY. I TRIED TO CLAIM AND TO MAKE AN ARRANGEMENT AS LONG AS three WEEKS AGO. WHO IS GOING TO FIX MY CREDIT RECORD?????..?. I also enquired about a student loan twice and received NO feedback PATHETIC CLIENT SERVICE
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Replies (2)AS
Anele S's updateReviewer Update
28 Apr 2020, 11:03So. ABSA ACCUSES their clients of lying.
When I phoned to follow up the agent told me that ABSA let the debit go throuhg to confim that no money was received.
THAT DEBIT caused costs of R300 to be debited to our account. HALLOOOO WHO IS GOING TO PAY THAT .. WE ARE NOT GETTING PAID!!!!!!!!!
AND ABSA DOES NOT RESPOND TO CLAIMS
I AM NOT PRIVVY TO EMAILS SENT BECAUSE IT IS ABSA POLUCY.
SO IT IS ABSA POLICY AS WELL NOT TO HELP PEOPLE BUT TO PLCE THEM IN A WORSE FINANCIAL POSITION
I AM LODGING A COMPLAINT AT THE OMBUDSMAN AS WELL.
I HAVE NOOOO INSIGHT TO THE COVID POLICY AND THE SAY WE MUST ADHERE TO IT. BUT ABSA DO AS THEY PLEASE!!!!!!!!
EVEN MO RESPONSE TO ANY OF THE COMPLAINTS. Thats also against their SO CALLED policy
When I phoned to follow up the agent told me that ABSA let the debit go throuhg to confim that no money was received.
THAT DEBIT caused costs of R300 to be debited to our account. HALLOOOO WHO IS GOING TO PAY THAT .. WE ARE NOT GETTING PAID!!!!!!!!!
AND ABSA DOES NOT RESPOND TO CLAIMS
I AM NOT PRIVVY TO EMAILS SENT BECAUSE IT IS ABSA POLUCY.
SO IT IS ABSA POLICY AS WELL NOT TO HELP PEOPLE BUT TO PLCE THEM IN A WORSE FINANCIAL POSITION
I AM LODGING A COMPLAINT AT THE OMBUDSMAN AS WELL.
I HAVE NOOOO INSIGHT TO THE COVID POLICY AND THE SAY WE MUST ADHERE TO IT. BUT ABSA DO AS THEY PLEASE!!!!!!!!
EVEN MO RESPONSE TO ANY OF THE COMPLAINTS. Thats also against their SO CALLED policy
AS
Anele S's update28 Apr 2020, 11:03
Reviewer Update
So. ABSA ACCUSES their clients of lying.
When I phoned to follow up the agent told me that ABSA let the debit go throuhg to confim that no money was received.
THAT DEBIT caused costs of R300 to be debited to our account. HALLOOOO WHO IS GOING TO PAY THAT .. WE ARE NOT GETTING PAID!!!!!!!!!
AND ABSA DOES NOT RESPOND TO CLAIMS
I AM NOT PRIVVY TO EMAILS SENT BECAUSE IT IS ABSA POLUCY.
SO IT IS ABSA POLICY AS WELL NOT TO HELP PEOPLE BUT TO PLCE THEM IN A WORSE FINANCIAL POSITION
I AM LODGING A COMPLAINT AT THE OMBUDSMAN AS WELL.
I HAVE NOOOO INSIGHT TO THE COVID POLICY AND THE SAY WE MUST ADHERE TO IT. BUT ABSA DO AS THEY PLEASE!!!!!!!!
EVEN MO RESPONSE TO ANY OF THE COMPLAINTS. Thats also against their SO CALLED policy
When I phoned to follow up the agent told me that ABSA let the debit go throuhg to confim that no money was received.
THAT DEBIT caused costs of R300 to be debited to our account. HALLOOOO WHO IS GOING TO PAY THAT .. WE ARE NOT GETTING PAID!!!!!!!!!
AND ABSA DOES NOT RESPOND TO CLAIMS
I AM NOT PRIVVY TO EMAILS SENT BECAUSE IT IS ABSA POLUCY.
SO IT IS ABSA POLICY AS WELL NOT TO HELP PEOPLE BUT TO PLCE THEM IN A WORSE FINANCIAL POSITION
I AM LODGING A COMPLAINT AT THE OMBUDSMAN AS WELL.
I HAVE NOOOO INSIGHT TO THE COVID POLICY AND THE SAY WE MUST ADHERE TO IT. BUT ABSA DO AS THEY PLEASE!!!!!!!!
EVEN MO RESPONSE TO ANY OF THE COMPLAINTS. Thats also against their SO CALLED policy
Absa's replyOfficial
28 Apr 2020, 11:36Dear Anele Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply28 Apr 2020, 11:36
Official
Dear Anele Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care