NO COVID-19 Support at ALL!!

Whilst most Banks announced they will support customers through these difficult times it seems only ABSA is not willing to even repsond to any sort of communication. I am a business owner and my business had to close down I basically have no income. I phones ABSA about 10 days ago to seek assistance and they gave me an email adress which I had to send my information, which I did and got an automated response with instruction to send documents to a certain ***ca, which I did the same day. Since then I tried contacting this certain Amelia Pienaar through e-mail, telephonically, tried phoning ABSA and even complaint through their complaints channel, but I simply do not get any answer or response. One can understand that the Banks might struggle to deal with all the queries, but then again considering they now have much time on their hands as most activities are much quieter, their total ignorance is totally unacceptable. I also have accounts with FNB and Standard Bank and their response and understanding was amazing, but sadly ABSA is simply ignoring us and seems to be spreading false information regarding their support! Shame on you ABSA!!!!