No correspondence or acknowledgement of customer request

<p>Good Day </p> <p>I May 2015 i have requested that they change my Avaf debit order date from the 28th/ 29th to the 26th of of each month. I have spoken to about 20 consultants and every time they request i send an email with a signed letter from owner and payer of the AVAF account which i have done on numerous occasions. Each time they said its been changed then the next month debit order comes and goes and nothing has changed. Is it so difficult to follow an instruction from a client. </p> <p>Its been a year and half later and still they are deducting on the wrong day of the month. </p> <p> </p> <p> </p>