NO Correspondence from ABSA ***** DEPT

My case number is ***. First reported on the 27th of April 2015 then again on the 28th April 2015. Case got assigned to a Portia Mahlangu, it is only TODAY when I called in once again having called on 1st May, today I'm told that she is still not in the office and nothing has been taken up with the case. When I called initially I was told that someone will get back to me within 24 hours to advise way forward, I do NOT THINK ABSA should promise customers services that they cannot hold up to, here I am a week later calling, begging to hear at least a feedback or something to do with my case, I mean it shouldn't be such a hassle. I know it is not the banks fault that ***** took place but as the banks customer one would like to think that my concerns are taken up SERIOUSLY. When I called today I spoke to a guy that assisted Peter Mathuma who then advised that the manager Derrick Waltas will assign yet another investigator, I mean really, not even sure if that will take YET ANOTHER WEEK of me calling and nothing still not done. I must say the service is really appalling, from a customer point of view, it would be great to know that ABSA values their customers, at this point doubtful