No correspondence

I visited your branch on the 12th of September to close my credit card account and get an account closure/Paid-up letter. The branch couldn't help and I was given a telephone number for your credit card department.

I phoned your credit card department who turned out not to be so bad but could also not assist as my credit card formed part of my debt review . I was given another number to contact your debt review team.

I contacted this number on the 12 September. The lady requested that I email her and *** my ID and account details for them to refund me. She explained that the refund would take 2-3days and that I would have to call the same number to get the account closure/Paid-up letter.

I sent all the requested documents to absa on 12 September and I have not received the refund nor did I receive any correspondence from absa after sending the documents requested. I sent a follow-up email on the 15th which I also had no response to.

I urgently need the account-closure/paid-up letter as it is the only document in the way of getting my debt clearance certificate.