No correction on suspense account allocation

On the 23rd of November I deposited an amount into my ABSA Credit Card via my Nedbank Internet Banking. I swopped some digits on the Beneficiary Reference which resulted in the amount being posted to a suspense account. After numerous attempts and holding on forever I got throught to the Call Centre. After being handled in a totally unacceptable manner by an agent, I was put through to the Team Leader Sophia, who promised to attend to my allocation and provide me feedback when the allocation was done. I supp**** proof of payment and an explanation of the error directly to her email address. That was Monday, 30 November 2015. On Wednesday, 2 December I followed up by email as there was not yet a response, acknowledgement or allocation done. It is now Thursday, 3 December 2015 at 17:00 and yet no response. Please tell me how I deal with Absa to assist me in completing this allocation.