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RZ
Rozanne Z

1 reviews | Active since May 2020

21 May 2020, 15:11

No control over my money.

ABSA keeps taking my money without my consent. I cannot get hold of them. They took R 5877 from my account without my authorisation. I phoned the ***** line, where they transferred me to General enquiries and then they transferred me to someone else and then the hung up. I do not have any control on my money and I hate it! I am so fed up with them. Is there anyway or any steps I can take to let them stop taking my money without my consent?

0
Replies (5)
Absa
Absa's reply21 May 2020, 16:11
Official
Dear Rozanne Van Zyl Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .   Kind regards,Rezona Louw Group Customer Care
RZ
Rozanne Z's update26 May 2020, 10:17
Reviewer Update
I still have not received any feedback from ABSA.
Absa
Absa's reply26 May 2020, 11:04
Official
Dear Rozanne Van Zyl Thank you for your posting.

Please note that our office is busy with the investigation on your complaint and will provide you with feedback once our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care
RZ
Rozanne Z's update28 May 2020, 12:58
Reviewer Update
7 days... Still no feedback from ABSA
Absa
Absa's reply28 May 2020, 14:32
Official
Dear Rozanne Van Zyl Thank you for your posting.

Please refer to our email send to your personal email address.

Kind regards,Rezona Louw Group Customer Care