No continuity or feedback

I did an application for a credit card on 06/01/2016. I was told that if there are any requirements for any documents I would be contacted. Nobody has ever contacted me, I have had to initiate all correspondence. I have been contacting the call centre constantly and have had to e-mail my fica documents over and over again only to yesterday be told that I have to go into the bank with my Fica documents to be re-fica'd on the system and then my card will be printed at midnight. I went to the bank and it took me just over two hours to get this process done. When I phoned this morning to confirm that my card was printed last night, I was informed that my application is still in the FICA queue and that they are working on new systems so it will take a while. They are not keeping their promises and one call centre agent's story does not correspond with another - I think they need proper training on their system and processes. If the first agent could have assisted me correctly and told me I need to be fica'd in the bank, they could have saved me all this frustration. I still need to wait 3-5 working days for the card once they decide to print it...