AM
Amanda M

1 reviews | Active since Mar 2009

28 Jun 2019, 10:58

No contact to date

After writing my first review i did get a consultant to help me with my issue so i thought she was very helpful and if it was not for her i would have left absa already but to my shock after she tried to get business banker to contact me and a merchant from merchant services no one contacted me from 04/06/19 till present .. on the 18/06-19 i decided to cancel my business account and got told to go in to the branch to cancel it .. i understand that however it is ridiculous that i had to wait and still waiting for Absa to contact me in regards to starting my small business clearly Absa in not interested in helping the small people as they state on their ads. As i called a customer care consultant who is clearly looking after the hellopeter.com complaints (before i decided to write on hellopeter .com as a courtesy to ABSA.. she at the end of my complaint showed that coz i wanted to cancel my account why should she help me.. well ABSA never helped me to begin with ... why would i expect differently now.

I am highly disappointed in their service and clearly ABSA is not interested in entrepreneurship or helping

0
Replies (2)
Absa
Absa's reply28 Jun 2019, 14:04
Official
 Dear Client,
  
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. 
 

Regards
Vanessa Crowe
Specialist case Manager 
Customer Value Management 

Best regards,

Absa
Absa's reply28 Jun 2019, 15:21
Official
 Good day,  I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***5. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details. 

Best regards,