No contact and then hand me over??

Dear ABSA,<br> <br> I have been a loyal customer for many years. I have paid my accounts and when things got tough i was forced to go under debt review. After 5 years under debt review I can now afford not to be under it anymore and pay all my bills myself. When I went to pull a credit report I had to find out that you handed me over and the lawyers started calling me. No one from ABSA did the effort of getting in touch with me and sorting this out with me. Now on top of all of this I have to pay the lawyer fees and the constant SMS's they send me 3 times per day. What would it have take of you to pick up the phone and call me to arrange for full payment rather than just pushing this to the lawyers. This just proofs why you are the worst bank ever. I will never recommend anyone to bank with you. No letters, no emails no calls, that is how good your customer service are!