rJ
raquel J

1 reviews | Active since Dec 2011

10 Nov 2016, 09:57

NO CONTACT AFTER GEYSER CLAIM COMPLAINT

<p>case no: ********** </p> <p>a geyser claim was submitted in May 2016. the old gesyer was never removed and after numerous calls to Absa, they came out and emptied the old geyser that was left in the roof. this took place months after the new geyser was fitted. as a result of the old geyser never being emptied, the water was seeping through the ceiling of the bathroom as well as the bathroom walls. the eventually came out and emptied the old geyser.months later. i then made contact regarding the resultant damage, and absa and their suppliers, SED partners, assured me someone would be sent out for the resultant damage. TO DATE, NOTHING HAPPENED. i made contact with Buhle Sithole and Claudette Lewis, and they never, ever responded to my mails. not even a response to confirm receipt. i have previously submitted a hello peter complaint, and thats when they came out to empty the old geyser in the roof.</p> <p>seems this is the only way to get action from Absa. </p> <p> </p> <p>all i want is for absa to send out contractors for the resultant damage in my bathroom. they need to attend to the bathroom walls and bathroom ceiling.</p> <p> </p> <p>THIS IS APPALING SERVICE AND I WISH I NEVER HAD MY BOND WITH THEM!!!!!!!!!!!</p>

0
Replies (2)
Absa
Absa's reply10 Nov 2016, 12:35
Official

Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

rJ
raquel J's update10 Nov 2016, 16:20
Reviewer Update

its 16:20, and still, no response received regarding the way forward.

this is the kind of treatment i'm used to from Absa.