NO CONFIDENCE AND NO PEACE OF MIND

My account was ********** accessed on 25 September via ABSA's call centre. Upon reporting that I did not update my profile my online banking was suspended. This conversation took about 20 minutes consuming about R40 of MY airtime. Upon visiting the Vangate Mall branch I was then told that my card was reported lost/****** and a new card was issued. This credit card was now issued at my expense of R140. Despite objecting to this cost as I reported a ********** activity and also that my card was still in my possession hence the recording of my card as lost or ****** was incorrect,

After resetting my access codes my account was then de*****ed the very next day on 27 September. My reward points were converted to airtime. Again I had to phone ABSA and again consuming about R50 of my airtime. Again my online banking was suspended and again I had to go to the bank.

In total I wasted about R100 airtime. I was charge incorrectly R140. I spend almost 7 hours in total at ABSA during my leave period. My reward points were ****** and I must WAIT for the investigation to be concluded. I am still a very unhappy client and want restitution on all these grievances.

I AM STILL WAITING FOR ANGEL WHO ESCLATED MY FIRST COMPLAINT TO HER MANAGER ON 26 SEPTEMBER AND ALSO ON ZAKIRA SERRIF WHO PROMISE ME TO PHONE BACK YESTERDAY.

ABSA has a very easy to access security system. I remain UNHAPPY AND HAVE NO CONFIDENCE.