No concern for longstanding customers

I went to Absa Cape Gate to get my credit card that was up for renewal. I arrived at 15h20 all the way from Somerset West and was told the bank closes at 15h30, while the notice outside says 16h00. It is no wonder that the bank has such a low rating by its customers. I don't think they will miss my little bit of business, so I will pay off the card and go somewhere else like Capitec, who has a record for the fastest growing bank around here.