ID
Ivan D
1 reviews | Active since May 2018
07 Feb 2023, 13:18
No communications
I have been trying to cancel my insurance policy with ABSA from the 16th of January. After a struggle to get an update was contacted in the 24 Ref C-***8. Was revered to vetting on the office to which I have submitted documents. Following up on the process has been a one sided affair. Ref C- ***9. Had this same experience before when wanting to claim from the Insurance. Seems it is common practice
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Absa's replyOfficial
07 Feb 2023, 17:00Dear Ivan Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply07 Feb 2023, 17:00
Official
Dear Ivan Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care