No communication/response

No Resoelp or any feedback from Absa

I have received 4 sms's from Absa for transactions being made on my credit card (14-06-2019). Immediately I phone the number on my credit card and stoped the card.

I then were put through to the ***** department, only to be told to email my complaint/issue and they will investigate.

I emailed them on the 18-06-2019 and informed then that I had not made these purchases. I received a auto reply back with my complaint number - c-***6 and later the same day received a email that I will receive feedback on the agreed upon time

On the 26 June I had not receive any feedback, and I phoned the ***** department, after 15min for holding on, for the operator to find out who is looking into my case, she advise only to sent another email as this person will automatically receive my query.

I did sent a email, and still no response.

I am very disappointed as there is no communication nor any advise as to how we can resolve this issue.

Regards Sanet Cornelissen