NO COMMUNICATION WITHIN ABSA AND PATHETIC SERVICE

I app**** for Debt Counselling a year ago (Apr 2014 ) due to personal reasons in order to help pay medical accounts. My ABSA CC was included in this proposal. The offer was accepted in May and payments commenced. After the first payment, CC division declined(?) my payment and it was seen as non-payment and forwarded to their legal accounts (lawyers). After that, the lawyers handled my account, however, for a year long, they haven't restructured my interest and I am now overdue and sitting with a letter that's threatening me for legal action!! My debt counsellor has been sending ABSA EMAILS since last year that we Realised there is an issue. Yet NO-ONE CAN HELP WITH THIS PROBLEM??! Someone didn't do their job properly and I'm appauled by their PATHETIC SERVICE!! Debt collections and CC DIVISION must work together and sort this out! I have a court order in place and will NOT tolerate this any longer! THIS IS ONE REASON WHY PEOPLE MOVE TO OTHER BANKS, AS ABSA IS BECOMING WORSE WITH THEIR SERVICE!!