No communication, very poor feedback services

On the 6th August 2020 I was unfortunately hijacked and all my bank accounts were cleared, my credit card was maxed out, my overdraft facility was initiated and various transactions via ATM withdrawals, cashsend and account transfers to Capitec Bank were made. Total transactions on the day amounted to approximately R165 000. During this time of the hijacking incident I did not received any phone call or SMS from ABSA enquiring about the abnormal transactions on my accounts. I found this very disturbing since I am a conservative spender and the more than 20 transactions in a few hours was not flag as suspicious activity for ABSA to at least communicate with me on the day. Further to this I have reported the matter to the Police and the ***** department of ABSA but I have not received any feedback to date from ABSA with regards to the abnormal transactions in my bank accounts. I have since frozen all my banking activities and replaced all my cards.

It has been a very unpleasant customer service experience overall especially since I have been a loyal ABSA client for more than 15 years and I am still awaiting any sort of feedback with regards to the ********** transactions on my accounts.