NO COMMUNICATION TO VEHICLE PAYMENTS

I have been on debt review for about 2 to 3 years now and have made regular payments according to my debt review but did not make payments for a few months and then started making payments again from last month, however I did not get any statements for this account over the last 3years as to how much I still owe or a phone call to ask why I stopped making payments and started making payments again or can i pay the missing payments or some sort of arrangement but to my disappointment I get a termination letter of debt review and a collections guy who calls me from a cell phone and very rudely wants to reposess my vehicle. Does ABSA think of the clients situation that if they go about doing this with customers that it will put them in a worse situation as they might not be able to continue working and earn an income with no vehicle. ABSA please have a heart and communicate with customers as in to help them instead of only helping yourselves. I have a small arear amount to catch up with on those few months so please help me here as I am willing to sort out this arear from my side. I dont know which department to phone and who is handling my account as I always get transfered .