No communication or ownership between departments to resolve a Death Claim payment after 6 months

<p>Re : Acc o ********** ********** 19 - E/L ME Hill. My mother passed away on 6/6/2016 and the outstanding balance of her credit card was settled on 13/6/2016 through the life insurance on the card. I have phoned a number of your employees at the Estates-, Credit Card-and Life Insurance Claims departments to close the account post the settlement as we still receive monthly statements and each month additional charges are added. The three departments keep pointing me to each other with no resolution in sight. All three departments have copies of all relevant documents like the death certificate, copy of ID, Executorship letter, the statements but none of these departments take ownership in resolving the matter or making an effort the talk to each other - this after 6 months of constantly phoning and re-mailing copies of all documents already sent. There was even an sms received on my mother's cellphone right after the settlement stating that ABSA noticed her financial position has changed and that she should contact them to discuss financial planning - how insensitive and this after they have received the death certificate! We find this shocking and the worst customer service ever. I am at the point of referring this case to the Banking Ombudsman should there not be a resolution in 20 days. My contact number is ********** , Desere Pirie - daughter of the deceased</p>