No communication, no resolution!!

I have noticed my rewards points were not being allocated for being a Telkom Mobile client. After logging a query not much has been done. I have received a few emails requesting more information, received a call by a person who did not seem to know exactly what was going on (nothing new, as I have experienced same low level of service with an issue on my banking app, which is STILL NOT resolved after more than 6 months!!!)<br> <br> They just dont seem to worry about resolving the issue, nor do they keep me informed. So it would seem that nothing is being done, and no one is keen on doing anything either.<br> <br> It has been more than a month now, and no resolution, solution, nor any light at the end of the tunnel!!!!<br> <br> Considering I am a \Platinum client"(PLASTIC sound more apropriate)"