No Communication left me waiting!

I app**** for a ABSA credit card and was provisionally approved. I sent through all my documents and called within 24 hours to follow up with your agents. I was told they are waiting for my quotation and will contact me shortly. I called again now only to be informed that due to the fact I have just received a virgin money card, I can only apply again in 30 days. Why dont you advise your clients of this so they dont sit and wait for your feedback from you and can apply at other banks. Annoyed is a understantment.