No communication chanels

Trying to get out of debt is seemingly difficult despite having your ducks in a row. I have been paying for my accounts religiously since end September 2020 and have managed to pay off 3 of the accounts but I have been getting calls and emails that my accounts are in arrears. Your offices clearly have no communication systems as I emailed you my statements from 2020 September when I took back my accounts from Debt rescue. I have been in contact with *** who is a team leader and within the missing payments department. Been asked to speak to Lutendo Maano as the Debt review officer ***2 opt 6. An email sent in December 2021 was only responded in April on the 11th 2022. I have emailed basically all departments and forwarded all documents and nothing is being done. I.e, missing payments, debt review department.

I was even told you will not help me because I'm emailing you from a personal account which I found to be convenient for you guys yet we been communicating all along using that account and when things are finally adding up, I'm told I can't be helped anymore. This year on the 4th of September at 9am on a Saturday, I go a call from Nqobile from collections who said she will get the manager Linda to call me as I related the above to her, she was so helpful, 21 September, I was called by Phumlani and I told him clearly there is no communication systems within your departments and he assured me he will send me an email to forward all the above with statements in support. I never got that email.

I have managed to pay off the last account with you and I would like this dragging relationship to end so I get my name cleared from you guys.