No communication

I am so disappointed that I now have to write on this platform to express my disappointment with the service or should I say lack of service received from the NDE department.

An initial claim for death benefit was submitted on 26/10. All documents were submitted via the branch.

After numerous emails I sent doing follow ups wrt to the progress of this claim, I am still to receive a proper update.

I have sent an email on 29Nov, 14Dec, 4 Jan and again 26 Jan....this is besides the calls I made where the call centre can give me no constructive feedback.

The benefit funds are currently in my late father's account with monthly deductions being made since October, but no feedback to tell us the progress of the claim. This is also unacceptable, cause the longer the office takes to process this claim, the more fees are being deducted.

I would like to get the following answers 1. How far is the claim, as it's been hanging since Oct 2. I requested for all fees that's been deducted to please be refunded accordingly.

I truly hope to get feedback soonest.