No communication

Thank you Rezona, please advise when you have confirmation of recordings

I have also made contact with yourls outsourced attorney awaiting the call from them as well

Hi Rezona I have contacted your external collections today, spoke to Zanele, she has advised me that you made contact with her on Friday the 30 of October 2020,I have also asked what there SLA is with absa, she advised that her senior Antoinette Buoy will also look into case, and I have also questioned the time period for recording to be available. I am also awaiting feedback from her as well, as it's not fair that I have to keep waiting as with today's advanced technology and my 15 years experience in the contact center industry, getting a recording is a click of a few tabs, also it would be great if absa is transparent with clients, and make it clear that recordings or transcripts cannot be sent to the client as it's against the policy of absa, also when dealing with clients also make them aware that if they are treated badly by your collections agents that not even the managers take accountability to rectify problem. Pathetic service from contact center staff and management