No Communication

I opened a new Gold Cheque Account with Absa. I submitted all my required documentation on10 March 2016 and I was told the process take 3-4 working days then I will receive my account number and will be contacted to inform me everything was approved and I can collect my card. I called Absa to confirm if they received my documentation and the call Centre confirmed. Each time I called I was told everything has been received and an urgent email was sent to Kenneth the assessor but 5 days later still no response from Absa. When I called again today I was told the system still reflects as awaiting documentation but yet I was told the whole week its been received and that Kenneth will get back to me.<br> <br> This is very poor service from Absa especially me being a new client, is the way Absa treat new clients. I app**** in good time because I know I need the account before pay day but pay day is next week but I still don't have an account. The turn around time was 3-4 working days but its been 5 working days but still no feedback from Absa and still no bank account!!!