IK
ICE K
1 reviews | Active since Mar 2014
09 Nov 2020, 12:12
No comms/service from Premium/Platinum Banking
I have been with premium banking since 2004, will not say I had the best of service ever. I had to change bankers 3 times because of poor service. Now my current premium/platinum banker is not at ABSA anymore and I contacted ABSA as to who my new premium banker is. After 3 mails, one mail from Private banking to premium banking, I still got no answer.
Maybe better to go to Private banking.
Incident number: C-***9
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Absa's replyOfficial
09 Nov 2020, 17:15Dear Smittie Kotze Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
Absa's reply09 Nov 2020, 17:15
Official
Dear Smittie Kotze Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care