No Commination No Apologies

So on the 25th in the afternoon, my card declined after spending almost two hours in the bank that morning. and take not i get paid on the 25. so I had money on my account. I go the the absa atm to with draw money and i get a note saying that i need to go back into the bank. this was all annoying yet there was not probelm with mu card ABSA WAS DOWN, why does ABSA not communicate with the consumer to apologies. AGAIN today the internet banking n down and the app. communicate!!!!!!