NO CLUE about customer relations
I have been a stellar customer of Virgin credit card for more than 15 years (managed by ABSA). Absa offers me a R2000 piffly increase but you cannot believe the ringer and runaround I have been given to get this processed. It is obvious to me that these big banks simply have NO CLUE about customer relations and service. It was actually all just a ploy to get a debit order processed. I am so peeved.
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Absa's replyOfficial
10 Sept 2020, 09:07Dear Cynthia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply10 Sept 2020, 09:07
Official
Dear Cynthia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Best regards,