1 reviews | Active since Dec 2011

03 Mar 2017, 16:21

NO Client Service!

<p>Extracts from emails that I have been sending to client services, your pricing division etc. etc. - but you just don't bother responding!</p> <p>1. Can you please explain the following: My OD Facility Fee has been<br />><br />> R25,00 in the previous months. I have not used the facility this<br />><br />> year – but on this charge statement the OD Facility Fee is suddenly<br />><br />> R68,40. Almost a 200% increase? This doesn’t make sense.</p> <p>2. Good day<br />I have had no correspondence from the Pricing Division. Can my query please be answered.<br />Thank you</p> <p>3. Good morning<br />I sent this email 2 weeks ago - and I still have no answers. Can someone PLEASE assist me now! You have charged me an OD Facility Fee of R68,40 in February again - I was paying R25,00 - I am not using the facility. Almost a 200% increase? Please remove my overdraft facility without delay and refund the extra fees for January and February.<br />I hope to have a response to this today!<br />Thank you</p> <p> </p> <p>And of course - absolutely NO response! </p>

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Replies (1)
Absa
Absa's reply06 Mar 2017, 11:01
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,