No client service

I had my employer send foreign currency to my relatives at home to my ABSA account. The bank in turn informed my wife that the transfer will take 3 to 5 business days which was acceptable to me. The money was transferred via internet banking on the 8 November. Since Friday 13 November I started enquiring why the money was not available yet. My wife in return had to drive to Mosselbay ABSA to enquire but to no avail. The forex call centre, God forbid whenever you do get through, only said the money is not available. I started complaining via ABSA website as well as the Action line. Although the money went of from my employer's account, the money is nowhere to be found seemingly by ABSA. All I receive since Friday 2015-11-13 is an automated email answer that the complaint has been allocated to a operator. No name nothing. As of today no one has even tried to contact me or my wife to sort out this problem.