No client centricity whatsoever

I cannot believe that I have just spent 30 minutes on a call with 4 different agents from 2 Departments telling me they can't send a simple e-mail to just acknowledge that there's an arrangement I made to make my final arrears payment. Neither SHakira, Thoko, Thami or Busi who cut the line, were able to assist or request a manager to try and assist. Absolutely no accountability or client centricity.