no clarity on card payment machine rental

I filled in a form on their website to ask for quote for a card payment machine. Weeks passed without getting an answer so I went to their branch and the branch made me call the merchants department from their phone. I got a reference number and was called later by Zacharia Darries who said will email me a quote. I received the quote and sent a query for clarity on the quote and never received an answer. Days later I sent another query to ask same question and never got an answer. This should be shocking but this is SouthAfrica, banks give terrible service whenever.