No chrismas for my children because of absa

Asba the worst bank ever, as I complain they have not refunded me the money they took from my account even though I told them that I did not authoriser this debit order from their vehicle finance. I spoke to Dimakatso Kgoete and she promised that the money will be in my account yesterday the latest today but still nothing. As soon as I get the money to pay off my overdraft I am closing this account and also changing my home loan to another institution