No care in the world
<p>I became a victim of ATM ***** last week.</p> <p>My card was swallowed by the ATM after entering my bin and money was transfered out of my account before i could even stop the Account, leaving me with a ZERO balance.</p> <p>This was reported to ABSA and ever since then, i am the one that has to do the follow up, nobody from ABSA even cared to give me a call to let me know how far they are and how long will they take to resolve this.</p> <p>I am left with no money in my account. My debit orders came back unpaid.</p> <p>Does ABSA even care ? Am i "just another statistic", because that's how i feel right now.</p> <p>I bank with you. Most of your ATM's are off line. Finally when i find an ATM that works, it "allows" for ********** activity to occur and i am left penniless.</p> <p>Come to think of it, i left another bank for ABSA, only to find out that a friend of mine had the same problem with the other bank, yet they resolved it in 4 days !</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Hi Daphne
In this past traumatic week, all i have been hearing from ABSA is " We will investigate the matter and furnish feedback shortly ".
So please come with a new line because NOBODY has ever called be back.
This matter was even brought to the attention of the branch manager at ABSA Musgrave for her intervention but still no response, no feedback, no sympathy and no care from ABSA what so ever.
After this matter is resolved, i would like to close my account and my husbands and bank some where else.
A colleague of mine was also a victim of ATM ***** and her bank refunded her within 4 to 5 days, Now thats what i call quick service .
I feel very insecure with ABSA at present.
Hi Daphne
In this past traumatic week, all i have been hearing from ABSA is " We will investigate the matter and furnish feedback shortly ".
So please come with a new line because NOBODY has ever called be back.
This matter was even brought to the attention of the branch manager at ABSA Musgrave for her intervention but still no response, no feedback, no sympathy and no care from ABSA what so ever.
After this matter is resolved, i would like to close my account and my husbands and bank some where else.
A colleague of mine was also a victim of ATM ***** and her bank refunded her within 4 to 5 days, Now thats what i call quick service .
I feel very insecure with ABSA at present.