No care for small customers

I tried applying for a micro loan via absa online and couldnt proceed due to salary details not updated and i was told i neede to visit the branch,i then sent an email to absa advising them i work saturday to saturday and wouldnt make it to a branch and thats whn they told me to call their \EFFICIENT CALL CENTRE ***"after 4 calls i have had no luck my R100 cntrcat airtime gone as i was shuffed up and down and the last my call just got disconnected"