No care attitude from ABSA.

On 15 March 2018 I received an SMS to indicate that a transaction was done on my credit card for the hiring of an Avis vehicle in Virginia. I immediately reported it to the Absa ***** line and received an sms to confirm that the incident is under investigation and that I will be contacted by the investigator within 8 days. Since then I have not heard anything from ABSA except for when I made enquiries myself. I was told that it could take two months to resolve. It is clear that ABSA's incompetence is once again evident. This was not a big amount of money involved but it seems as if ABSA just does not care about the infringements of my rights during this ********** transaction. My personal call to the ***** line with the request for the investigator to call me has fallen on deaf ears.